Cancellation/Refund Policy

Cancellation & Refund Policy

At Blue Circle Medi Services Pvt. Ltd., we strive to provide quality healthcare services and ensure a smooth experience for all our customers. This Cancellation & Refund Policy explains the terms applicable to appointments, online consultations, laboratory services, and product purchases.

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1. Appointment Cancellation

Customers may cancel their scheduled appointments through the website, mobile application, or by contacting our support team.

• Appointments cancelled before the scheduled consultation time may be eligible for a refund.
• Refund eligibility depends on the type of appointment and the cancellation timing.
• Late cancellations made shortly before the scheduled appointment may attract cancellation charges.
• If a customer fails to attend the appointment without prior cancellation (No-Show), the consultation fee may not be refunded.

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2. Online Consultation Refund

Refunds for online consultations may be approved under the following circumstances:

• The Healthcare Professional (HCP) was unavailable for the scheduled consultation.
• The consultation could not be completed due to technical or service-related issues.
• The consultation was reported as incomplete or unsatisfactory after verification.
• Customers demonstrating abusive, threatening, or inappropriate behaviour during the consultation shall not be eligible for a refund.
• Refund requests must be submitted within 7 days of the consultation.
• Approved refunds will generally be processed within 3–7 working days.

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3. Lab Test Cancellation

• If a lab test is cancelled before sample collection, the customer is eligible for a full refund.
• If cancellation is requested after sample collection, no refund will normally be provided unless otherwise specified by the laboratory.
• Refunds relating to laboratory processing or reporting issues shall be governed by the respective laboratory's refund policy.
• Any issues arising during sample collection, processing, or reporting will be reviewed in coordination with the laboratory.

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4. Product Return & Refund

Eligible for Return or Refund

• Product received in damaged or defective condition.
• Incorrect product delivered.
• Product lost or damaged during transit.

Not Eligible for Return or Refund

• Incorrect product ordered by the customer.
• Change in doctor's prescription after purchase.
• Opened or used products.
• Partially consumed products.
• Products returned without original packaging, labels, invoice, or manufacturer seals.

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5. Refund Process

To request a refund, please contact our support team with the following information:

• Registered Name
• Registered Mobile Number
• Order ID / Appointment ID
• Reason for cancellation or refund request
• Supporting documents or photographs (if applicable)

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6. Refund Timeline

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7. Contact Us

If you have any questions regarding cancellations or refunds, please contact our customer support team.